Frequently Asked Questions

The hotel is located along the Hida River River.You can see the Hida River from each room and you can enjoy various landscapes for every sea…Continue reading

The non-smoking rooms are non-smoking rooms with Western, Western, (single, double, twin) rooms in the No. 8, No. 803, Room 804 on the 8th f…Continue reading

For children under primary school age, generally 70% of accommodation fee of accompanying adult customers is accepted. Also, if you use Kids…Continue reading

Refrigerator is in the room.Please keep your refrigerator in an empty condition so please use it freely.
Drinks should be purchased at a sho…Continue reading

Wireless LAN (Wi-Fi) is available in all rooms and facilities (except some).
You can use it for free with simple settings.(Please contact th…Continue reading

Courier service is accepted at the shop.(Yamato Transport)
Handling time is from 7:00 to 21:30.
In addition, please send it to Yamagataya if…Continue reading

Some rooms have a hairdryer in the rooms.
Hairdryers can be rented at the front desk for those without a hair dryer.(Free)
Please do not hes…Continue reading

Yes, because there is a slope in the step part in the facility, it is possible to move even in a wheel chair.
However, there may be some ste…Continue reading

The large public bath and outdoor bath are performing daily cleaning maintenance so that you can comfortably enter the guests who visited us…Continue reading

You can make a reservation in advance.Reservations are accepted by phone.Please feel free to contact us.
The time you can rent out at one ti…Continue reading

We are very sorry, but we do not eat alcohol and other foods in the public bath, outdoor bath, private outdoor bathroom bathroom.Your cooper…Continue reading

I am very sorry, but customers who have a tattoo / tattoo, regardless of part / size, can not take a bath in the public bath or outdoor bath…Continue reading

I am sorry, but there is no sauna in the facility.

If you have any allergies or ingredients you can not eat, please ask in advance.
We will correspond as much as possible according to your ci…Continue reading

Dinner is served from 18 o'clock, the final start time is from 19:30.When you arrive you will be asked about your desired time.Breakfast wil…Continue reading

We have prepared meals for children under elementary school age. Please feel free to ask.By the way, there are two types of children A = Adu…Continue reading

Yamagataya, you can enjoy the taste of various style splashes such as "room food", "private room food" and "restaurant".
Basically the dinn…Continue reading

Parking lot is available.The staff will take care of your car and move it.
There are several parking lots, including on-site and out-of-site…Continue reading

We operate a free shuttle bus in accordance with the arrival of the Gero Station express train.The pick up service corresponds to the expres…Continue reading

Please let us know your expected arrival time to the hotel if your arrival is delayed from the time you received.In any case, if you do not …Continue reading

Unfortunately we do not accept pets.
For those who would like to take pets, we are introducing a pet hotel in Gero.Please feel free to conta…Continue reading

According to Article 24 of the Pharmaceutical Affairs Law, we can not sell or offer medicines at the hotel.
We are sorry to trouble you, but…Continue reading

There are several types of credit card companies and gift certificates of travel agencies, such as those that you can use depending on the t…Continue reading

Anniversary, orders for birthday cake are available.
Size is 12 cm in diameter, 2,000 yen We will prepare in increments of 3 cm to 30 cm dia…Continue reading