1. Top
  2. Frequently Asked Questions

Frequently Asked Questions

  • Is the view from the room good?

    The hotel is located along the Hida River River.You can see the Hida River from each room and you can enjoy various landscapes for every seaContinue reading
  • Is there a non-smoking room?

    The non-smoking rooms are non-smoking rooms with Western, Western, (single, double, twin) rooms in the No. 8, No. 803, Room 804 on the 8th fContinue reading
  • What is the price of children?

    For children under primary school age, generally 70% of accommodation fee of accompanying adult customers is accepted. Also, if you use KidsContinue reading
  • Is there a refrigerator in the room?

    Refrigerator is in the room.Please keep your refrigerator in an empty condition so please use it freely.
    Drinks should be purchased at a shoContinue reading
  • Can I use the Internet?

    Free Wi-Fi is available in the rooms and lobby.
    Available with your smart phone, tablet and wi-fi equipped device.(We do not rent equipment)Continue reading
  • Can I send a courier?

    Courier service is accepted at the shop.(Yamato Transport)
    Handling time is from 7:00 to 21:30.
    In addition, if you wish to send your luggagContinue reading
  • Is there a hair dryer in the room?

    Some rooms have a hairdryer in the rooms.
    Hairdryers can be rented at the front desk for those without a hair dryer.(Free)
    Please do not hesContinue reading
  • Can I use a wheelchair inside the facility?

    Yes, because there is a slope in the step part in the facility, it is possible to move even in a wheel chair.
    However, there may be some steContinue reading
  • Can I take a bath anytime?

    The large public bath and outdoor bath are performing daily cleaning maintenance so that you can comfortably enter the guests who visited usContinue reading
  • Can I reserve a private outdoor bath in advance?

    You can make a reservation in advance.Reservations are accepted by phone.Please feel free to contact us.
    The time you can rent out at one tiContinue reading
  • Can you drink alcohol in an outdoor bath?

    We are very sorry, but we do not eat alcohol and other foods in the public bath, outdoor bath, private outdoor bathroom bathroom.Your cooperContinue reading
  • Can I take a bath even if I have a tattoo or a tattoo?

    I am very sorry, but customers who have a tattoo / tattoo, regardless of part / size, can not take a bath in the public bath or outdoor bathContinue reading
  • Is there a sauna in the bath?

    I am sorry, but there is no sauna in the facility.
  • I have something I can not eat ...What?

    If you have any allergies or ingredients you can not eat, please ask in advance.
    We will correspond as much as possible according to your ciContinue reading
  • When is meal time?

    Dinner is served from 18 o'clock, the final start time is from 19:30.When you arrive you will be asked about your desired time.Breakfast wilContinue reading
  • Are there meals for children?

    We have prepared meals for children under elementary school age. Please feel free to ask.By the way, there are two types of children A = AduContinue reading
  • Where is the dinner place?

    Yamagataya, you can enjoy various styles of Hida such as “room meal”, “private room meal” and “restaurant”.
    Basically the dinner venue is leContinue reading
  • Is there a parking lot?

    Parking lot is available.The staff will take care of your car and move it.
    There are several parking lots, including on-site and out-of-siteContinue reading
  • Is there a shuttle from JR Takayama Line Gero Station?

    We operate a free shuttle bus in accordance with the arrival of the Gero Station express train.The pick up service corresponds to the expresContinue reading
  • My arrival will be delayed?

    Please let us know your expected arrival time to the hotel if your arrival is delayed from the time you received.In any case, if you do not Continue reading
  • Can I accommodate pets?

    Unfortunately we do not accept pets.
    For those who would like to take pets, we are introducing a pet hotel in Gero.Please feel free to contaContinue reading
  • Do you sell drugs?

    According to Article 24 of the Pharmaceutical Affairs Law, we can not sell or offer medicines at the hotel.
    We are sorry to trouble you, butContinue reading
  • Can I use a gift certificate for payment?

    There are several types of credit card companies and gift certificates of travel agencies, such as those that you can use depending on the tContinue reading
  • Can I order cakes and bouquets of anniversary?

    Anniversary, orders for birthday cake are available.
    Size is 12 cm in diameter, 2,000 yen We will prepare in increments of 3 cm to 30 cm diaContinue reading

Reserve·Contact us

Please feel free to contact us if you have any questions.

The intelligent AI Concierge will answer your questions instead of the accommodation or hotel.

  • Easy to ask, chat-style!
  • 24/7 Quick answers, any time of day!
  • Relax, it's AI! Ask away!